1.0 – Creating New Moves

1. What is a “Reference #” and how do I use this?

A “Reference #” is the designated identifier you use to label a move.  This should always be the same as how you identify the move within your operation’s database.  If a move has multiple shipments, those should be created all under one Reference #.  There should not be multiple moves created with varied versions of the main Reference #.

2. Should I use the transferee’s name in the Reference # or anywhere else?

No, PricePoint should not contain any Personally Identifiable Information (PII).

3. I need to obtain a quote for a specific Client but it is not showing up in my Client drop-down list. What do I do?

Contact your PricePoint Admin user within your company. They have the ability to modify your permission settings. If you don’t know who your Admin user is, reach out to admin@pricepointmoves.com.

4. Can I have two shipments (ex: air shipment and ocean shipment) within the same file number?

Yes, all shipments for the same move should be created under the same case file number. You can easily add a shipment by clicking “New Shipment” in the upper right corner of a created move. It is not necessary to create multiple moves with Reference # labeled incorrectly: ex: “123-4567 Air” or “123-4567 Sea”. See image below.

5. I have more than one shipment within my created move in PricePoint and need to request rates on both. How do I do this?

First, create the different shipments under the same Reference #. Then click on the desired shipment tab and request the needed rates. Then click on the other shipment tab and request the needed rates for that mode. Alternatively, if the shipments are created at the same time, you can request rates for both shipments via the ‘Total’ tab. See image below.

6. What do I do when I have a rush move, but pricing is not completed for my preferred supplier?

If pricing is unavailable for a rush move, work directly with the mover to award the move. If future moves are anticipated for this lane, you may also request that the preferred suppliers enter rates into PricePoint.

7. How do I enter a move with more than one destination location?

Moves with more than one destination should be handled outside of PricePoint.

8. I’ve requested a rate from a mover within PricePoint. How will I know when the rate is provided?

You will also receive an automated email notification when the mover has entered the requested rate. And the completed rates will appear in the system for that move and shipping lane.

9. How do I know when the mover’s rate was entered/reviewed in PricePoint?

After creating a new move, click on the specific segment of the move to see the rate details open in a pop-up box. Click the segment again, to close the pop-up box. See image below.

10. How do I get a new shipment allowance to be available within the dropdown menu?

Email Admin@pricepointmoves.com with your request.  Your request will be actioned within 24-48 hours.

For rush circumstances, select the closest allowance available in the dropdown menu, then adjust the weight and volume to match the required allowance.  Click ‘UPDATE’ to recalculate the pricing based on the new allowance.  Email Admin@pricepointmoves.com for assistance with any weight calculations.  See image below.

2.0 – Editing/Changing Existing Moves

1. How do I delete an individual shipment?

You can delete a specific shipment within a move if that shipment is canceled, changed to a different shipment mode, or created in error. Ensure that you have selected the appropriate shipment tab first, then click the ‘trash can’ icon in the upper right corner of a created move. Note: Shipments can only be deleted by the RMC (movers cannot delete anything). Shipments should only be deleted from the system at the BID or SURVEY stage, prior to being promoted to the Pack Final stage. See image below.

2. How do I delete an entire move?

You can delete an entire move, and all shipments within, if it is canceled or created in error. Click the ‘trash can’ icon in the upper right corner of a created move. Note: Moves can only be deleted by the RMC (movers cannot delete anything). Moves should only be deleted from the system at the BID or SURVEY stage, prior to being promoted to the Pack Final stage. See image below.

3. How do I change certain move parameters within a move?

The ‘REOPEN’ button allows you to change the origin, destination, client and currency on a move. If the move contains multiple shipments, both shipments will be reopened. Note: if either the origin or destination are changed, the entire move will need to be re-awarded. Once clicked, a pop-up box will appear asking the user to confirm that they wish to delete the current stage and all submitted info therein and reopen the previous stage. See image below.

4. What do I do when I receive the following error message when trying to add a shipment to a booked move?

The following error message is received when a new shipment is added to a booked move and the supplier does not have a complete door to door rate available. Contact the supplier directly and advise them to check/enter their rates. Then the mover or RMC may add the desired shipment to the move. See image below.

5. What is the Move History and where is it located?

Yes, all shipments for the same move should be created under the same case file number. You can easily add a shipment by clicking “New Shipment” in the upper right corner of a created move. It is not necessary to create multiple moves with Reference # labeled incorrectly: ex: “123-4567 Air” or “123-4567 Sea”. See image below.

3.0 – Locations and Location Map

1. How do I set up a new location?

Send your request to Admin@pricepointmoves.com.  We’ll set up the new location within 1 business day or potentially advise an alternative location that is already in the system.

2. How do I know if there’s a location nearby my transferee’s residence location?

Click ‘Location Map’ located within the left-side navigation bar.  Search for the city in question and zoom-in on the map to view the nearest available PricePoint location.

Since supplier tariffs are valid for a radius of 50 miles from a port, calculate the distance in miles between your requested city and the PricePoint locations using Google Maps to confirm if the port falls within a 50-mile radius of the destination city.

4.0 – Invoicing

1. How do I view the gross/net totals in PricePoint?

The gross and net totals can easily be viewed in PricePoint by clicking the ‘square’ icon in the upper right corner of a created move.  This toggles the viewable totals between gross and net.  See image below.

2. A mover has sent their invoice but the move isn’t completed within PricePoint. What do I do?

Reach out to the supplier directly or via your Procurement team to request them to update that move in PricePoint and submit details on the Pack Final stage.

3. I received an invoice from a mover, how do I check that it matches the quoted price in PricePoint?

Locate the move on the Moves List.  Select the desired shipment or view the total cost. The mover needs to have at least the Pack Final stage completed in PricePoint prior to sending you the invoice. The invoice should match the gross total from the Pack Final, Delivery or Additional stages in PricePoint, whichever stage was the last to be completed.

The gross and net totals can easily be viewed in PricePoint by clicking the ‘square’ icon in the upper right corner of a created move.  This toggles the viewable totals between gross and net.  See image below.

4. What do I do when the mover’s invoice does not match PricePoint?

First, contact the mover directly to resolve. If this is not easily remedied, please contact Admin@pricepointmoves.com.

5.0 – Supplemental Costs

1. What are “supplemental costs”?

Supplemental costs, sometimes called accessorials, are additional costs that may occur on any given move but are necessary for the quality handing of that move. These costs are estimated by your selected mover at the BID stage, confirmed at the Pack Final stage, and updated at DELIVERY or ADDITIONAL stages if supplemental costs occurred at destination.

Currently, these costs are not estimated within PricePoint when obtaining a door-to-door rate at the BID stage. Rather, these costs are entered into PricePoint by the mover when incurred. Therefore, the original door-to-door quote may increase at the time of invoicing because of these unknown costs.

2. How is storage entered into PricePoint?

Only SIT (Storage-in-transit) is entered into PricePoint.  Movers can enter these costs into PricePoint as a supplemental charge.  Permanent storage should not be entered into PricePoint; rather they should be billed outside of PricePoint.

6.0 – Permission Settings

1. How do I add/remove a user?

Send your request to Admin@pricepointmoves.com.  We’ll set up the new user and your RMC’s Admin user can assign the new user the appropriate client accesses.  PricePoint’s estimated time to complete this request is approximately 1 week or less.

2. How do I add or edit Clients for a RMC user?

For Admin users only, select ‘Manage Access’ within the left-side navigation bar, locate the username and click the ‘edit pencil’ to add, remove or change viewable Clients for a non-Admin user.  A pop-up box will open with the user’s current settings reflecting their access level and current Clients.  Click the “+” icon to add a new Client or the ‘trash can’ to remove a Client.  See image below.

7.0 – General Questions

1. I received an error message and/or PricePoint isn’t functioning like it is supposed to. What should I do?

1. Ensure you are using Google Chrome.  PricePoint is not supported on any other browser.

2. Refresh the page.  If issue is not resolved, restart your computer.

3. Take screenshot of error message and email Admin@pricepointmoves.com with a detailed description of what is happening and what you are trying to do.  This email box is monitored daily and you can expect a response within 24 hours.