It may seem counter-intuitive, but “transparency” has long been a trap for suppliers in the moving industry. Conventional procurement methodologies demand transparency, yet the end result is false pricing environments and RFP processes shot full of loopholes. It goes like this: in the transparency game, movers find themselves forced to price low to win the RFP – so low it’s often at a loss. In order to make up the difference, there’s an expectation to overcharge on moves outside of scope, on supplementals, and by manipulating weight and volume.
July 14, 2020