A clear and bold header
A clear and bold header
User Documentation
You know Cend. But maybe you need a refresher on some of the details. Or maybe you’re coaching a colleague on the Cend platform. Whatever your need, here is our user training documentation to help guide you step-by-step for Cend Cync, TariffEngine, and Cend Cecure.
Our Customer Support team is happy to assist you with any additional questions you may have.
Cend Cync Guide for RMCs/Clients
A user guide for RMCs or Corporate clients who use Cend Cync that covers the process from creating a shipment, awarding the move, and tracking the pricing evolution throughout the 5 stages of the move.
Cync Booker Coordination Fees Instruction Form
Use this form if you need to update your Booker Coordination Fees.
Cend Allowance and Shipping Lane Guide
Information on allowances.

Cend Cecure (Paid Subscriber) User Guide
This user guide for paid Cend Cecure subscribers will show you how to get the best use out of the Cend Cecure tools: Calculator, and Analysis
Cend Cecure (Free Subscriber) User Guide
This user guide for free users will show you how to get the best use out of the Cend Cecure Calculator.

TariffEngine User Guide
This document will take you step by step through the process of creating your rates and it contains everything you need to know to successfully manage your tariffs in the TariffEngine platform.
Cend Tariff Rules
Cend works because there is a standard set of rules for tariff entry to allow apples-to-apples comparison. Be sure to review the inclusions/exclusions and reach out to support@cend.com if you have any questions before getting started.
Review Tariff Entries
How to quickly review your current Tariff rates in TariffEngine
Review Tariff Entries
How to quickly review your current Tariff rates in TariffEngine